Alcuin Hacker has been delivering best practice customer and supporter experience systems for over 15 years. Currently, he assists a range of charities across the Asia Pacific region to unlock lost revenue and increase supporter engagement. Current and previous clients include: WWF NZ, Plan Australia, The Bob Brown Foundation, Anglicare, Plunket, Unicef, Save the Children NZ, Tasmanian Land Conservancy and the Lost Dogs Home, Victoria.
Through 2010 to 2015, Alcuin developed the Supporter Lifecycle Model: a fully integrated customer lifecycle model for charity marketing. It is made up of six key lifecycle phases, that comprise best practice processes, prioritisation, supplier management, KPIs, benchmarking and reporting.